Vtex experienced a minor incident on January 29, 2026 affecting Admin Operations and API Integrations and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 07:59 PM UTC
Status: Investigating We are currently investigating an issue in our Checkout Module. A subset of customers may be experiencing errors when trying to place orders. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components Order Placement (Partial outage) Portal/CMS (Operational) Shipping Calculation (Operational) Order Management (Operational) VTEX IO (Operational) Payments Gateway (Partial outage) Pricing Calculation (Operational) Store Framework (Operational) API Integrations (Operational) Master Data (Operational) Admin Operations (Operational) Sales App (Operational) FastStore (Operational) Marketplace Connectors (Operational) Catalog Management (Operational) Content Management (Operational) Payment Connectors (Operational) 3rd Party Apps (Operational)
- resolved Jan 29, 2026, 08:18 PM UTC
Status: Resolved This incident has been resolved. We will provide further information in a public incident report. Summary On Jan 29, 2026, from 19:55 to 20:21 UTC a subset of customers experienced checkout errors. This incident was caused by an internal deployment issue that temporarily affected checkout service behavior. The situation was mitigated through manual intervention, restoring normal service levels. Our sales flow was partially affected during this incident, impacting a subset of customers for 26 minutes. We apologize for any inconvenience this may have caused. Affected components Admin Operations (Operational) Sales App (Operational) Store Framework (Operational) Marketplace Connectors (Operational) Catalog Management (Operational) Portal/CMS (Operational) Shipping Calculation (Operational) FastStore (Operational) Content Management (Operational) VTEX IO (Operational) API Integrations (Operational) Payments Gateway (Operational) Pricing Calculation (Operational) Order Management (Operational) Payment Connectors (Operational) Master Data (Operational) Order Placement (Operational) 3rd Party Apps (Operational)