Vtex Outage History

Vtex is up right now

There were 4 Vtex outages since February 11, 2026. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.vtex.com

Minor April 14, 2026

Login Errors

Detected by Pingoru
Apr 14, 2026, 10:44 PM UTC
Resolved
Apr 14, 2026, 10:44 PM UTC
Duration
—
Affected: API Integrations
Timeline · 3 updates
  1. investigating Apr 14, 2026, 09:59 PM UTC

    Status: Investigating We are currently investigating an issue affecting login functionality. Some users may be experiencing errors during the login process. Our incident response team is working to identify the root cause and implement a solution. We will provide an update within the next 30 minutes, or sooner if more information becomes available. Affected components API Integrations (Degraded performance)

  2. monitoring Apr 14, 2026, 10:32 PM UTC

    Status: Monitoring A fix for the login issue has been implemented. Affected users should no longer be experiencing login errors. Our incident response team is monitoring to ensure that normal platform behavior is fully restored. We will provide another update within the next 30 minutes or sooner if more information becomes available. Affected components API Integrations (Degraded performance)

  3. resolved Apr 14, 2026, 10:44 PM UTC

    Status: Resolved This incident has been resolved. Summary On Apr 14, 2026, from 20:40 to 22:30 UTC, some accounts experienced login instability that impacted access to the platform. This incident was triggered by a recent platform improvement that led to unexpected instability. We mitigated its impact by implementing corrective measures to restore stability. Our sales flow was unaffected during this incident. We apologize for any inconvenience this may have caused. Affected components API Integrations (Operational)

Read the full incident report →

Minor March 21, 2026

High error rate in stores

Detected by Pingoru
Mar 21, 2026, 04:31 AM UTC
Resolved
Mar 21, 2026, 04:31 AM UTC
Duration
—
Affected: Store FrameworkFastStoreOrder Placement
Timeline · 15 updates
  1. investigating Mar 20, 2026, 07:38 PM UTC

    Status: Investigating We are currently investigating an issue affecting storefront availability. Affected users may be experiencing intermittent issues accessing the store, including errors such as 504 Gateway Timeout. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components Order Placement (Degraded performance) Store Framework (Degraded performance) FastStore (Degraded performance)

  2. investigating Mar 20, 2026, 09:19 PM UTC

    Status: Investigating We are still investigating the issue affecting storefront access and error rates. Our team continues to analyze the behavior and collect additional data to determine the root cause. At this time, some users may still experience intermittent errors, including 504 Gateway Timeout, when accessing the store. We are actively working on mitigation actions and will provide further updates as soon as more information becomes available. Affected components Order Placement (Degraded performance) Store Framework (Degraded performance) FastStore (Degraded performance)

  3. investigating Mar 20, 2026, 09:56 PM UTC

    Status: Investigating We are currently investigating an issue causing instability and intermittent behavior. Multiple stores are experiencing degraded performance, with symptoms that may include slowness, intermittent failures, loading errors, and occasional inability to access certain pages. Our team is actively working to identify the root cause and implement mitigation measures. We will provide further updates as soon as more information becomes available. Affected components Store Framework (Degraded performance) FastStore (Degraded performance) Order Placement (Degraded performance)

  4. investigating Mar 20, 2026, 10:28 PM UTC

    Status: Investigating We continue to observe intermittent instability affecting multiple stores, with symptoms that may include slowness, intermittent failures, loading errors, and occasional inability to access certain pages. Mitigation measures are in progress to reduce impact. We will provide further updates as soon as more information becomes available. Affected components Order Placement (Degraded performance) Store Framework (Degraded performance) FastStore (Degraded performance)

  5. identified Mar 20, 2026, 10:55 PM UTC

    Status: Identified We have identified cache-related issues as a contributing factor to the instability affecting the platform. Our team is actively working to implement a solution while minimizing the impact. We will provide an additional update in the next 30 minutes, or sooner if more information becomes available. Affected components Order Placement (Degraded performance) Store Framework (Degraded performance) FastStore (Degraded performance)

  6. monitoring Mar 20, 2026, 11:05 PM UTC

    Status: Monitoring The fix for the issue affecting storefront availability and platform stability has been implemented. Affected stores should no longer experience slowness, intermittent failures, loading errors, or issues accessing certain pages. Our incident response team is monitoring to ensure that normal platform behavior is fully reestablished. We will provide an additional update in the next 30 minutes, or sooner if more information becomes available. Affected components Order Placement (Operational) Store Framework (Operational) FastStore (Operational)

  7. monitoring Mar 20, 2026, 11:38 PM UTC

    Status: Monitoring The platform remains stable following the implemented solution. We are currently verifying a small number of errors affecting some stores. Our teams are actively investigating these occurrences and closely monitoring the environment to ensure continued stability. We will share further updates as more information becomes available. Affected components Order Placement (Operational) Store Framework (Operational) FastStore (Operational)

  8. monitoring Mar 21, 2026, 12:12 AM UTC

    Status: Monitoring The platform remains stable following the implemented solution, with no widespread issues observed. We are continuing to monitor the environment while investigating a small number of residual errors affecting a limited set of stores. Our teams remain actively engaged to ensure full stability and will provide another update within 30 minutes or sooner if needed. Affected components Order Placement (Operational) Store Framework (Degraded performance) FastStore (Degraded performance)

  9. monitoring Mar 21, 2026, 12:51 AM UTC

    Status: Monitoring We have identified an issue affecting the search functionality and have implemented additional mitigation measures. The platform remains stable, and our teams are closely monitoring the environment to ensure the effectiveness of the applied actions. We will provide further updates as more information becomes available. Affected components Order Placement (Operational) Store Framework (Degraded performance) FastStore (Degraded performance)

  10. monitoring Mar 21, 2026, 01:26 AM UTC

    Status: Monitoring The platform remains stable and operating as expected following the mitigation actions. At this time, only a very small number of stores are experiencing isolated errors, with minimal impact. Our teams are actively working to fully resolve these residual issues and ensure complete stability. Affected components Store Framework (Degraded performance) FastStore (Degraded performance) Order Placement (Operational)

  11. monitoring Mar 21, 2026, 02:00 AM UTC

    Status: Monitoring We continue to monitor the platform, which remains stable. A small number of stores may still experience isolated errors with minimal impact. We will provide further updates as more information becomes available. Affected components Order Placement (Operational) Store Framework (Degraded performance) FastStore (Degraded performance)

  12. monitoring Mar 21, 2026, 02:40 AM UTC

    Status: Monitoring System performance remains within expected levels. A small number of isolated errors continue to affect a limited set of stores, with low overall impact. We will share the next update as soon as there are meaningful developments. Affected components Store Framework (Degraded performance) FastStore (Degraded performance) Order Placement (Operational)

  13. monitoring Mar 21, 2026, 03:26 AM UTC

    Status: Monitoring We continue to observe a small number of errors affecting some stores. Our teams remain actively working to ensure full stability. Affected components Order Placement (Operational) Store Framework (Degraded performance) FastStore (Degraded performance)

  14. monitoring Mar 21, 2026, 04:05 AM UTC

    Status: Monitoring We are still observing a very small and intermittent issue affecting product search for a limited number of stores, with minimal overall impact. Our teams continue to monitor the platform.We will share the next update as soon as new information becomes available. Affected components Store Framework (Degraded performance) FastStore (Degraded performance) Order Placement (Operational)

  15. resolved Mar 21, 2026, 04:31 AM UTC

    Status: Resolved This incident has been resolved. We will provide further information in a public incident report. Summary On Mar 20, 2026, from 19:38 to Mar 21, 2026, 04:19 UTC, affected stores experienced intermittent instability impacting storefront availability and product search. During this period, some users encountered degraded performance, including increased latency, intermittent errors, page loading failures, and occasional difficulty accessing specific storefront pages. The incident was caused by cache-related issues that led to broader platform instability. Mitigation actions were applied to stabilize the environment, followed by continuous monitoring to ensure full recovery. The sales flow was partially and intermittently impacted for a limited number of accounts over a period of approximately 8 hours and 41 minutes. We apologize for any inconvenience this may have caused. Affected components Order Placement (Operational) Store Framework (Operational) FastStore (Operational)

Read the full incident report →

Minor March 6, 2026

FastStore WebOps deployments issues

Detected by Pingoru
Mar 06, 2026, 05:08 PM UTC
Resolved
Mar 06, 2026, 05:08 PM UTC
Duration
—
Affected: FastStore
Timeline · 3 updates
  1. investigating Mar 06, 2026, 04:06 PM UTC

    Status: Investigating We are currently investigating an issue in FastStore WebOps. A subset of clients could be experiencing issues seeing FastStore WebOps deployments. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update as soon as we have more information to share. Affected components FastStore (Degraded performance)

  2. monitoring Mar 06, 2026, 04:43 PM UTC

    Status: Monitoring The fix for the issue in FastStore WebOps has been implemented. Affected accounts should no longer be experiencing issues seeing FastStore deployments. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components FastStore (Operational)

  3. resolved Mar 06, 2026, 05:08 PM UTC

    Status: Resolved This incident has been resolved. Summary In this incident, affected accounts experienced issues seeing FastStore deployments. During this incident period, most deployments failed, meaning it was not possible to make changes to published storefronts. Our sales flow was unaffected during this incident, but storefront updates for a few accounts using FastStore WebOps was impacted in this period. We apologize for any inconvenience this may have caused. Affected components FastStore (Operational)

Read the full incident report →

Minor February 20, 2026

Intelligent Search outage

Detected by Pingoru
Feb 20, 2026, 08:53 PM UTC
Resolved
Feb 20, 2026, 08:53 PM UTC
Duration
—
Affected: API Integrations
Timeline · 4 updates
  1. investigating Feb 20, 2026, 07:20 PM UTC

    Status: Investigating We are currently investigating an issue in Intelligent Search. The affected accounts may be experiencing issues where searches are not returning products. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components API Integrations (Partial outage)

  2. monitoring Feb 20, 2026, 07:46 PM UTC

    Status: Monitoring The fix for the issue in Intelligent Search has been implemented. Affected accounts should begin seeing their products gradually return in search results. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components API Integrations (Partial outage)

  3. monitoring Feb 20, 2026, 08:25 PM UTC

    Status: Monitoring Our incident response team is still monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components API Integrations (Partial outage)

  4. resolved Feb 20, 2026, 08:53 PM UTC

    Status: Resolved Summary On February 20, 2026, from 18:33 to 19:22 UTC, affected accounts experienced an issue where search was not returning products. The incident was triggered by a configuration issue in Intelligent Search. We mitigated the impact by restoring the system configuration. The sales flow was partially affected during this period, impacting some accounts for approximately 49 minutes. We apologize for any inconvenience this may have caused. Affected components API Integrations (Operational)

Read the full incident report →

Looking to track Vtex downtime and outages?

Pingoru polls Vtex's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Vtex reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Vtex alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Vtex for free

5 free monitors · No credit card required