Vtex experienced a minor incident on February 2, 2026 affecting Pricing Calculation and Order Placement and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2026, 07:29 PM UTC
Status: Investigating We are currently investigating an issue in our Checkout. Affected Accounts may be experiencing errors when trying to purchase orders. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components Order Placement (Partial outage) Payments Gateway (Partial outage) Pricing Calculation (Partial outage) Shipping Calculation (Partial outage) Payment Connectors (Partial outage)
- monitoring Feb 02, 2026, 07:41 PM UTC
Status: Monitoring The fix for the issue in our Checkout has been implemented. Affected Accounts should no longer be experiencing errors when trying to purchase orders. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components Payment Connectors (Partial outage) Order Placement (Partial outage) Payments Gateway (Partial outage) Pricing Calculation (Partial outage) Shipping Calculation (Partial outage)
- resolved Feb 02, 2026, 08:15 PM UTC
Status: Resolved This incident has been resolved. We will not provide further information in a public incident report. Summary On Feb 02, 2026, from 19:15 to 19:33 UTC, affected accounts encountered errors when attempting to place orders. The incident was caused by a degradation in one of our internal infrastructure components. The platform stabilized shortly after, and no further impact was observed. Our sales flow was affected during this incident, impacting most accounts for 19 minutes. We apologize for any inconvenience this may have caused. Affected components Order Placement (Operational) Payments Gateway (Operational) Pricing Calculation (Operational) Shipping Calculation (Operational) Payment Connectors (Operational)