Intelligent Search outage

Update timeline

1. investigating Feb 20, 2026, 07:20 PM UTC

   Status: Investigating We are currently investigating an issue in Intelligent Search. The affected accounts may be experiencing issues where searches are not returning products. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components API Integrations (Partial outage)

2. monitoring Feb 20, 2026, 07:46 PM UTC

   Status: Monitoring The fix for the issue in Intelligent Search has been implemented. Affected accounts should begin seeing their products gradually return in search results. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components API Integrations (Partial outage)

3. monitoring Feb 20, 2026, 08:25 PM UTC

   Status: Monitoring Our incident response team is still monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components API Integrations (Partial outage)

4. resolved Feb 20, 2026, 08:53 PM UTC

   Status: Resolved Summary On February 20, 2026, from 18:33 to 19:22 UTC, affected accounts experienced an issue where search was not returning products. The incident was triggered by a configuration issue in Intelligent Search. We mitigated the impact by restoring the system configuration. The sales flow was partially affected during this period, impacting some accounts for approximately 49 minutes. We apologize for any inconvenience this may have caused. Affected components API Integrations (Operational)