Vtex experienced a minor incident on March 6, 2026 affecting FastStore, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2026, 04:06 PM UTC
Status: Investigating We are currently investigating an issue in FastStore WebOps. A subset of clients could be experiencing issues seeing FastStore WebOps deployments. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update as soon as we have more information to share. Affected components FastStore (Degraded performance)
- monitoring Mar 06, 2026, 04:43 PM UTC
Status: Monitoring The fix for the issue in FastStore WebOps has been implemented. Affected accounts should no longer be experiencing issues seeing FastStore deployments. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components FastStore (Operational)
- resolved Mar 06, 2026, 05:08 PM UTC
Status: Resolved This incident has been resolved. Summary In this incident, affected accounts experienced issues seeing FastStore deployments. During this incident period, most deployments failed, meaning it was not possible to make changes to published storefronts. Our sales flow was unaffected during this incident, but storefront updates for a few accounts using FastStore WebOps was impacted in this period. We apologize for any inconvenience this may have caused. Affected components FastStore (Operational)