Vtex experienced a minor incident on June 16, 2026 affecting FastStore, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2026, 07:22 PM UTC
Status: Investigating Our monitoring team has detected increased error rates for FastStore. Stores using FastStore may be experiencing intermittent errors when visiting certain pages. Our incident response team is working to identify the root cause. We will send an additional update as soon as we have more information to share. Affected components FastStore (Partial outage)
- monitoring Jun 16, 2026, 07:32 PM UTC
Status: Monitoring The fix for the issue in FastStore service has been implemented. Affected accounts should no longer experience issues when accessing their stores. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components FastStore (Operational)
- resolved Jun 16, 2026, 07:49 PM UTC
Status: Resolved This incident has been resolved. Summary On Jun 16, 2026, from 18:16 to 19:36 UTC, shoppers navigating in FastStore storefronts experienced intermittent while browsing through some pages. The occurrence of this symptom was dependent on the cache available to the shopper. Around 19:30 UTC we noticed an improvement in FastStore navigation, normalizing by 19:36 UTC. We apologize for any inconvenience this may have caused. Affected components FastStore (Operational)