Vtex incident

Masterdata degradation affecting Checkout

Major Resolved

Vtex experienced a major incident on December 13, 2025, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2025, 01:11 AM UTC
Resolved
Dec 13, 2025, 02:35 AM UTC
Duration
1h 24m
Detected by Pingoru
Dec 13, 2025, 01:11 AM UTC

Update timeline

No vendor updates were posted for this incident — only the open and resolve events were observed.