Vtex experienced a minor incident on May 14, 2026 affecting Order Management, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 06:36 AM UTC
Status: Investigating We are currently investigating an issue affecting post purchase flow. Affected users may see orders stuck in a particular status, with updates not progressing as expected. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components Order Management (Partial outage)
- investigating May 14, 2026, 07:09 AM UTC
Status: Investigating We are still investigating the issue affecting the post purchase flow. Our team continues to analyze the behavior and collect additional data to determine the root cause. We will provide an additional update in the next 30 minutes, or sooner if more information becomes available. Affected components Order Management (Partial outage)
- investigating May 14, 2026, 07:40 AM UTC
Status: Investigating We continue to observe delay in the post purchase flow. We are actively working on mitigation actions and will provide further updates as soon as more information becomes available. Affected components Order Management (Partial outage)
- monitoring May 14, 2026, 07:54 AM UTC
Status: Monitoring The fix for the issue affecting post purchase flow has been implemented. Affected stores should no longer experience stuck in orders and are now being processed. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components Order Management (Operational)
- resolved May 14, 2026, 08:06 AM UTC
Status: Resolved This incident has been resolved. Summary On this incident, affected stores experienced stalled at a specific orders status, with no progression in the expected update flow. We apologize for any inconvenience this may have caused. Affected components Order Management (Operational)