Vtex experienced a minor incident on May 9, 2026 affecting Portal/CMS and Pricing Calculation and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2026, 04:16 PM UTC
Status: Investigating We are investigating an issue affecting checkout availability. Sales may be partially affected, and an issue is also impacting store navigation and session stability for users accessing stores via the Legacy Portal. We will send an additional update within the next 30 minutes or as soon as we have more information to share. Affected components Portal/CMS (Degraded performance) Shipping Calculation (Degraded performance) Payment Connectors (Degraded performance) Order Placement (Degraded performance) Payments Gateway (Degraded performance) Pricing Calculation (Degraded performance)
- monitoring May 09, 2026, 04:49 PM UTC
Status: Monitoring We are monitoring checkout services after the adjustments have been applied. At this time, sales may be partially affected, as well as store navigation and session stability, only for customers accessing stores through the Legacy Portal. We will send an additional update within the next 30 minutes or as soon as we have more information to share. Affected components Pricing Calculation (Degraded performance) Portal/CMS (Degraded performance) Shipping Calculation (Degraded performance) Payment Connectors (Degraded performance) Order Placement (Degraded performance) Payments Gateway (Degraded performance)
- resolved May 09, 2026, 05:05 PM UTC
Status: Resolved This incident has been resolved. Affected components Order Placement (Operational) Payments Gateway (Operational) Pricing Calculation (Operational) Portal/CMS (Operational) Shipping Calculation (Operational) Payment Connectors (Operational)