Vonage API incident

Chile SMS - Delivery Degradation towards Entel network

Minor Resolved View vendor source →

Vonage API experienced a minor incident on August 12, 2026 affecting SMS Latin America, lasting 5h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 05:54 AM UTC
Resolved
Aug 12, 2026, 11:52 AM UTC
Duration
5h 58m
Detected by Pingoru
Aug 12, 2026, 05:54 AM UTC

Affected components

SMS Latin America

Update timeline

  1. investigating Aug 12, 2026, 05:54 AM UTC

    Please be advised that currently there is a delivery degradation towards Entel network in Chile. You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring Aug 12, 2026, 11:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 12, 2026, 11:52 AM UTC

    This incident has been resolved.