Channel Manager API for RCS Message Opt-Out Disruption

Update timeline

1. investigating Jul 30, 2026, 10:35 AM UTC

   We are currently aware of an issue impacting RCS message opt-out functionality. Some opt-out requests are failing to process correctly, and our engineering team is actively investigating the issue. We'll provide further updates within next one hour. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

2. investigating Jul 30, 2026, 10:46 AM UTC

   We are continuing to investigate this issue.

3. investigating Jul 30, 2026, 11:50 AM UTC

   We continue to work to resolve the issue impacting RCS message opt-out requests via the Channel Manager API. We'll continue to provide further updates here within next one hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. monitoring Jul 30, 2026, 01:09 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in RCS message opt-out requests via the Channel Manager API. We'll continue to monitor and provide further updates here within the next 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. resolved Jul 30, 2026, 03:51 PM UTC

   Vonage services have been fully restored following today's service interruption in RCS message opt-out requests via the Channel Manager API, which began at 2026-07-30 06:30:00 UTC. Full resolution has been confirmed effective 2026-07-30 08:08:00 UTC Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/