Vonage API is currently experiencing a minor incident affecting SMS and Verify and 1 more component, which began 9h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 07:29 AM UTC
We are aware of issues that may be impacting your Verify API V2 SMS channel. Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- investigating May 07, 2026, 08:06 AM UTC
Our engineering team continues to work to resolve the issue that is impacting a wider range of services, including all SMS services within the Verify API V2, Verify API Legacy, SMS API, and Messages API. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- investigating May 07, 2026, 08:47 AM UTC
Update | Investigating We are continuing to investigate an infrastructure issue that is causing delays and delivery failures for SMS across multiple services and regions. The following services are currently impacted with degraded performance: SMS API Messages API (SMS channel) Verify (SMS channel) Verify V2 (SMS channel) We are actively working to restore full service. We will provide a further update within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- identified May 07, 2026, 09:53 AM UTC
We have identified the issue that is impacting your SMS services. The root cause has been confirmed as an infrastructure outage with our third-party data centre provider. The following services are currently impacted with degraded performance: SMS API Messages API (SMS channel) Verify (SMS channel) Verify V2 (SMS channel) We have applied initial mitigations, including rerouting traffic for some affected regions. Messages that are currently queued will be delivered once full connectivity is restored. We are actively working with our third-party provider to restore full service as quickly as possible. We will continue to provide further updates within 60 minutes and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified May 07, 2026, 10:46 AM UTC
Following a service interruption reported by our third-party provider, we continue to monitor the impact on our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). We are closely engaged with our third-party provider as they work to resolve the issue. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified May 07, 2026, 11:54 AM UTC
Following a service interruption reported by our third-party provider, we continue to monitor the impact on our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). We are closely engaged with our third-party provider as they work to resolve the issue. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified May 07, 2026, 12:05 PM UTC
Following a service interruption reported by our third-party provider, we continue to monitor the impact to our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). We are closely engaged with our third-party provider as they work to resolve the issue. Previously queued messages will be delivered once full service is restored. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified May 07, 2026, 01:34 PM UTC
Following a service interruption reported by our third-party provider, we continue to monitor the impact to our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). We are closely engaged with our third-party provider as they work to resolve the issue. We have applied mitigations and are observing partial recovery on new traffic across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once full service is restored. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- identified May 07, 2026, 02:54 PM UTC
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored. We will provide a further update within 60 minutes. Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.
- identified May 07, 2026, 04:10 PM UTC
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored. We will provide a further update within 60 minutes. Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.
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