Voipcom incident

Voipcom Chat Mobile App and Website - Authentication Failures

Voipcom experienced a major incident on June 12, 2025 affecting Texting Platform, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started: Jun 12, 2025, 06:29 PM UTC
Resolved: Jun 12, 2025, 07:59 PM UTC
Duration: 1h 30m
Detected by Pingoru: Jun 12, 2025, 06:29 PM UTC

Affected components

Texting Platform

Update timeline

investigating Jun 12, 2025, 06:29 PM UTC

We are receiving numerous reports that users are unable to log in to web and mobile applications. The error "Invalid e-mail address or password" is displayed Inbound and Outbound messaging appears to be unaffecfted. We are investigating Affected Services https://chat.voipcom.network Voipcom Chat App
identified Jun 12, 2025, 06:31 PM UTC

Google Cloud is down globally. Many public services are currently affected.
identified Jun 12, 2025, 06:54 PM UTC

We are seeing successful logins occurring. We will move this to monitoring once we determine users are successfully accessing the system.
identified Jun 12, 2025, 07:10 PM UTC

We are still observing some Authentication Errors. If you receive an Authentication Failure Please try to Login again. We will continue to provide updates in this status page.
monitoring Jun 12, 2025, 07:29 PM UTC

We are seeing Successful Logins at this time.
resolved Jun 12, 2025, 07:59 PM UTC

This incident has been resolved.