Voipcom incident
Service Disruption: Click-to-Call Functionality
Affected components
Update timeline
- investigating Apr 28, 2026, 04:53 PM UTC
We are currently investigating an issue where users are experiencing login failures when attempting to sign into the Voipcom plugin. Current Impact: Users may receive error messages or be unable to authenticate within the Click-to-Call extension. The Click-to-Call functionality is currently unavailable for users who are not already signed in.
- identified Apr 28, 2026, 04:55 PM UTC
Our upstream partner for the Voipcom plugin has identified the root cause of the login failures. They are currently working on a fix to restore authentication services for the Click-to-Call functionality.
- resolved May 01, 2026, 04:56 PM UTC
Our upstream partner for the Voipcom plugin identified an issue with the authentication services. The partner successfully implemented a fix to restore full authentication capabilities, and the Click-to-Call functionality is now operating normally.
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