Voipcom incident

Service Disruption: Click-to-Call Functionality

Notice Resolved View vendor source →

Voipcom experienced a notice incident on April 28, 2026 affecting Voice Platform, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 04:53 PM UTC
Resolved
May 01, 2026, 04:56 PM UTC
Duration
3d
Detected by Pingoru
Apr 28, 2026, 04:53 PM UTC

Affected components

Voice Platform

Update timeline

  1. investigating Apr 28, 2026, 04:53 PM UTC

    We are currently investigating an issue where users are experiencing login failures when attempting to sign into the Voipcom plugin. Current Impact: Users may receive error messages or be unable to authenticate within the Click-to-Call extension. The Click-to-Call functionality is currently unavailable for users who are not already signed in.

  2. identified Apr 28, 2026, 04:55 PM UTC

    Our upstream partner for the Voipcom plugin has identified the root cause of the login failures. They are currently working on a fix to restore authentication services for the Click-to-Call functionality.

  3. resolved May 01, 2026, 04:56 PM UTC

    Our upstream partner for the Voipcom plugin identified an issue with the authentication services. The partner successfully implemented a fix to restore full authentication capabilities, and the Click-to-Call functionality is now operating normally.