Workspace ONE UEM: UAT AWCM connectivity issues / Germany (Partial Region)

Update timeline

1. investigating Apr 23, 2026, 01:51 PM UTC

   Omnissa Workspace ONE detected issues which may have impacted availability for UAT SaaS environments hosted in Germany datacenter. Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Enterprise System Connect (VESC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience issues as a result of the issues. We will provide more information shortly. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. identified Apr 23, 2026, 02:20 PM UTC

   Omnissa Workspace ONE has noted partial recovery with SaaS environments. Operations teams continue to actively work towards complete recovery.

3. resolved Apr 23, 2026, 02:40 PM UTC

   The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience residual issues as a result of the outage. Omnissa Workspace ONE recommends restarting the impacted integration modules as a troubleshooting measure. If issues persist, please engage Omnissa Workspace ONE Support for further assistance. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.