Workspace ONE UEM: *.uemauth.vmwservices.com DNS issues / Global (Partial Region)

Update timeline

1. investigating Apr 17, 2026, 10:49 PM UTC

   Omnissa Workspace ONE is investigating reports of availability issues with SaaS environments. Omnissa Cloud Services portal has been updated for customers affected by this event. Integrations calling UEM API using OAuth token may fail. This may include: -Automations or custom scripts using WS1 UEM APIs using OAuth -Third-party integrations (e.g., ServiceNow) using OAuth Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. investigating Apr 17, 2026, 11:31 PM UTC

   Omnissa Workspace ONE continues to experience issues. Operations teams are actively working to resolve it.

3. identified Apr 18, 2026, 12:36 AM UTC

   Omnissa Workspace ONE continues to experience issues. Operations teams have identified an issue with DNS for *.uemauth.vmwservices.com domains which is continuing to propagate globally. While we continue to work on resolving this issue with these domains, there are other *.uemauth.workspaceone.com domains for the same resources that are currently available. If you are are currently experiencing issues you can update to *.uemauth.workspaceone.com. There is already an active plan to migrate to the new domains detailed in this KB: https://kb.omnissa.com/s/article/6001352. The process described there can be used to update the domains to resolve these issues.

4. identified Apr 18, 2026, 02:02 AM UTC

   A correction has been made to top-level DNS for vmwservices.com and is propagating now. Customers may still follow the instructions in the KB article for faster remediation.

5. monitoring Apr 18, 2026, 03:11 AM UTC

   Omnissa Workspace ONE has noted partial recovery. A correction has been made to top-level DNS for vmwservices.com and is propagating now. Omnissa expects the correction to completely propagate over the next 24-48 hours. For customers seeing immediate impact and needing a more timely resolution - Omnissa recommends they consider following the instructions in the KB article (https://kb.omnissa.com/s/article/6001352) to cutover to *.uemauth.workspaceone.com. Omnissa Workspace ONE continues to actively monitor the situation towards complete recovery and will update the status page on complete recovery. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

6. monitoring Apr 18, 2026, 03:29 PM UTC

   Omnissa Workspace ONE continues to see recovery. DNS propagation is continuing and Omnissa expects the correction to completely propagate within the next 36 hours. For customers seeing immediate impact and needing a more timely resolution - Omnissa recommends they consider following the instructions in the KB article (https://kb.omnissa.com/s/article/6001352) to cutover to *.uemauth.workspaceone.com. Omnissa Workspace ONE continues to actively monitor the situation towards complete recovery and will update the status page on complete recovery. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

7. monitoring Apr 19, 2026, 05:37 AM UTC

   Omnissa Workspace ONE continues to see recovery. DNS propagation is continuing and Omnissa expects the correction to completely propagate within the next 22 hours. For customers seeing immediate impact and needing a more timely resolution - Omnissa recommends they consider following the instructions in the KB article (https://kb.omnissa.com/s/article/6001352) to cutover to *.uemauth.workspaceone.com. Omnissa Workspace ONE continues to actively monitor the situation towards complete recovery and will update the status page on complete recovery. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

8. resolved Apr 20, 2026, 02:39 AM UTC

   The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.