VMware Workspace ONE incident

Omnissa Access and Workspace ONE Hub Services: UEM Integration Impacted / APAC/EMEA

Major Resolved View vendor source →

VMware Workspace ONE experienced a major incident on June 26, 2025 affecting Workspace ONE Access - Germany and Workspace ONE Access - Ireland and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2025, 12:40 AM UTC
Resolved
Jun 26, 2025, 02:42 AM UTC
Duration
2h 2m
Detected by Pingoru
Jun 26, 2025, 12:40 AM UTC

Affected components

Workspace ONE Access - GermanyWorkspace ONE Access - IrelandWorkspace ONE Access - UKWorkspace ONE Access - JapanWorkspace ONE Access - AustraliaWorkspace ONE Access - IndiaWorkspace ONE Access - Singapore

Update timeline

  1. identified Jun 26, 2025, 12:40 AM UTC

    Workspace ONE UEM (AirWatch) data centers in APAC/EMEA is experiencing availability issues which is impacting some Omnissa Access and Workspace ONE Hub Services customers integrated with UEM in that data center. Omnissa Access and Workspace ONE Hub Services services are still available but impacted customers may see errors enrolling new mobile devices or using Workspace ONE mobile applications. Web browser access to the portal should not be affected. We are following the progress the UEM operations team is making in restoring stable connectivity to the data center. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

  2. identified Jun 26, 2025, 01:23 AM UTC

    Omnissa Access and Workspace ONE Hub Services continue to monitor and investigate the issues. Operations teams are actively investigating and troubleshooting the issues.

  3. identified Jun 26, 2025, 01:47 AM UTC

    Omnissa Access and Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

  4. identified Jun 26, 2025, 02:42 AM UTC

    The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

  5. resolved Jun 26, 2025, 02:42 AM UTC

    The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.