VMware Workspace ONE incident
Workspace ONE UEM: Performance issues / United States (Partial Region)
VMware Workspace ONE experienced a major incident on May 8, 2026 affecting Workspace ONE UEM - USA, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 08, 2026, 03:12 AM UTC
Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments. Operations teams have identified the issue with vendor infrastructure and are actively working to resolve it. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
- identified May 08, 2026, 04:01 AM UTC
Omnissa Workspace ONE has achieved recovery within Production SaaS environments. A subset of UAT environments remains affected, and we continue to work toward full recovery. Operations teams are actively working to restore all services.
- identified May 08, 2026, 05:09 AM UTC
Omnissa Workspace ONE continues to work on recovering UAT environments. Operations teams are actively working to resolve it.
- resolved May 08, 2026, 06:29 AM UTC
The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.