VMware Workspace ONE incident

Omnissa Access and Workspace ONE Hub Services: Login Issues with FIDO2 auth method / (All) (Full Region)

Major Resolved View vendor source →

VMware Workspace ONE experienced a major incident on June 27, 2025 affecting Workspace ONE Access - US1 and Workspace ONE Access - US2 and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2025, 09:23 AM UTC
Resolved
Jun 27, 2025, 09:37 AM UTC
Duration
14m
Detected by Pingoru
Jun 27, 2025, 09:23 AM UTC

Affected components

Workspace ONE Access - US1Workspace ONE Access - US2Workspace ONE Access - US3Workspace ONE Access - GermanyWorkspace ONE Access - IrelandWorkspace ONE Access - UKWorkspace ONE Access - JapanWorkspace ONE Access - AustraliaWorkspace ONE Access - CanadaWorkspace ONE Access - GovCloud

Update timeline

  1. investigating Jun 27, 2025, 09:23 AM UTC

    Omnissa Access and Workspace ONE Hub Services is investigating reports of issues with login with FIDO2 auth method. We will provide more information shortly. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

  2. identified Jun 27, 2025, 09:32 AM UTC

    Omnissa Access and Workspace ONE Hub Services continues to experience login issues with FIDO2 auth method. Operations teams have identified the issue and are working to resolve it.

  3. resolved Jun 27, 2025, 09:37 AM UTC

    The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.