VMware Workspace ONE incident
Workspace ONE UEM: Performance issues / Germany (Partial Region)
VMware Workspace ONE experienced a major incident on August 4, 2025 affecting Workspace ONE UEM - Germany, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 04, 2025, 01:44 PM UTC
Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments. Operations teams have identified the issue with database infrastructure and are actively working to resolve it. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
- identified Aug 04, 2025, 02:24 PM UTC
Omnissa Workspace ONE continues to experience issues. Operations teams have identified the issue at the database infrastructure which persists after following standard remediation protocols. Operations teams are actively working to resolve the issue.
- identified Aug 04, 2025, 02:46 PM UTC
Omnissa Workspace ONE has noted partial recovery with SaaS environments. Operations teams continue to actively work towards complete recovery.
- identified Aug 04, 2025, 03:30 PM UTC
Omnissa Workspace ONE has noted improved stability with SaaS environments. Operations teams continue to actively work towards complete recovery.
- resolved Aug 04, 2025, 03:34 PM UTC
The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.