VMware Workspace ONE incident

WS1 Assist connectivity issue for Remote Session Failures

Major Resolved View vendor source →

VMware Workspace ONE experienced a major incident on September 8, 2025 affecting Workspace ONE Assist - USA, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 08:46 AM UTC
Resolved
Sep 08, 2025, 12:29 PM UTC
Duration
3h 43m
Detected by Pingoru
Sep 08, 2025, 08:46 AM UTC

Affected components

Workspace ONE Assist - USA

Update timeline

  1. investigating Sep 08, 2025, 08:46 AM UTC

    Omnissa Workspace ONE is investigating reports of issues. We will provide more information shortly. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

  2. resolved Sep 08, 2025, 12:29 PM UTC

    The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue. System reliability is a top priority at Omnissa Workspace ONE Assist, and we are making continuous improvements to better our systems.