VMware Workspace ONE incident
Omni: Errors / (US) (Full Region)
VMware Workspace ONE experienced a critical incident on July 23, 2026 affecting Chat Interface - United States and Knowledge Search - United States and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 23, 2026, 05:49 PM UTC
Omni is investigating reports of issues in us.omni.omnissa.com. We will provide more information shortly. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
- identified Jul 23, 2026, 05:57 PM UTC
Omni continues to experience issues. Operations teams have identified the issue and are monitoring updates from a third-party vendor.
- monitoring Jul 23, 2026, 06:46 PM UTC
Omni has completed actions to remediate the issues and confirm that the services are available. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
- monitoring Jul 23, 2026, 07:22 PM UTC
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
- resolved Jul 23, 2026, 07:51 PM UTC
The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.