Vizion incident

Stalled references for specific carriers not generating new updates

Major Resolved View vendor source →

Vizion experienced a major incident on July 31, 2025 affecting Tracking API and CMA CGM and 1 more component, lasting 20h 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 07:09 PM UTC
Resolved
Aug 01, 2025, 03:36 PM UTC
Duration
20h 26m
Detected by Pingoru
Jul 31, 2025, 07:09 PM UTC

Affected components

Tracking APICMA CGMHapag-LloydMaerskMSC

Update timeline

  1. monitoring Jul 31, 2025, 07:09 PM UTC

    A subset of references for the carriers CMA (CMDU), Hapag-Lloyd (HLCU), Maersk (MAEU), and MSC (MSCU) were identified as being stalled and not being correctly processed in order to generate new tracking updates. A hotfix has been implemented as of 2025-07-30, and we are monitoring the results.

  2. monitoring Jul 31, 2025, 07:10 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Aug 01, 2025, 03:36 PM UTC

    This incident has been resolved.