Crowley Connection Disruption
Affected: Crowley
Timeline · 2 updates
- investigating Jan 20, 2025, 07:08 PM UTC
We are currently investigating this issue.
- resolved Mar 11, 2025, 05:30 PM UTC
This incident has been resolved.
Vizion Outage History
Vizion degraded · 1 active incident View live status →Vizion had 39 outages in the last 2 years totaling 5111h 25m of downtime — averaging 1.6 incidents per month.
There were 39 Vizion outages since June 4, 2024 totaling 5111h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
Automatic carrier identification (ACI) disruption
Timeline · 1 update
- resolved Jan 15, 2025, 06:38 PM UTC
Automatic carrier identification (ACI) references were not being processed beginning on December 21, 2024 through January 7, 2025 due to urgent maintenance of a carrier connection by the Engineering team. This disruption was not intended to persist across multiple days, and was resolved in the early afternoon (U.S. Pacific time) on January 7th. The Support team is working on reprocessing any references created during this timeframe in order to determine the supported carrier for the provided container ID and begin tracking the container if data is able to be found. We apologize for any inconvenience caused to users who make use of the ACI endpoint of the Vizion API. If there are any questions about this incident, please reach out to [email protected].
Regional Container Lines Connection Disruption
Affected: Regional Container Lines
Timeline · 3 updates
- investigating Jan 07, 2025, 08:45 PM UTC
Connectivity to Regional Container Lines is degraded and our Engineering teams are currently investigating the cause. We will update this incident as soon as more information is available. Vizion references may still be created for Regional Container Lines shipments during this time and they will be processed for updates once connectivity has been restored.
- monitoring Jan 07, 2025, 10:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2025, 04:24 PM UTC
This incident has been resolved.
Pacific International Line Connection Disruption
Affected: Pacific International Line
Timeline · 2 updates
- investigating Jan 07, 2025, 02:40 PM UTC
Connectivity to Pacific International Line is degraded and our Engineering teams are currently investigating the cause. We will update this incident as soon as more information is available. Vizion references may still be created for Pacific International Line shipments during this time and they will be processed for updates once connectivity has been restored.
- resolved Jan 24, 2025, 05:58 PM UTC
This incident has been resolved. Tracking with this carrier had been temporarily disabled, but was decided to be re-enabled. Any existing references that were created or active during the disablement period will have continued their processing as long as they are still active.
CMA CGM Connection Disruption
Affected: CMA CGM
Timeline · 5 updates
- investigating Jan 07, 2025, 02:39 PM UTC
Connectivity to CMA CGM is degraded and our Engineering teams are currently investigating the cause. We will update this incident as soon as more information is available. Vizion references may still be created for CMA CGM shipments during this time and they will be processed for updates once connectivity has been restored.
- investigating Jan 07, 2025, 02:53 PM UTC
We have downgraded this incident to a partial outage based on initial findings, and are continuing to investigate this issue.
- identified Jan 07, 2025, 10:11 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 08, 2025, 01:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 13, 2025, 06:05 PM UTC
This incident has been resolved.
Yang Ming Connection Disruption
Affected: Yang Ming
Timeline · 3 updates
- investigating Jan 07, 2025, 02:38 PM UTC
Connectivity to Yang Ming is degraded and our Engineering teams are currently investigating the cause. We will update this incident as soon as more information is available. Vizion references may still be created for Yang Ming shipments during this time and they will be processed for updates once connectivity has been restored.
- monitoring Jan 07, 2025, 10:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2025, 04:09 PM UTC
This incident has been resolved.
Wan Hai Connection Disruption
Affected: Wan Hai
Timeline · 5 updates
- identified Jan 07, 2025, 02:37 PM UTC
Connectivity to Wan Hai is degraded and our Engineering teams are currently testing a fix for the connection. We will update this incident as soon as more information is available. Vizion references may still be created for Wan Hai shipments during this time and they will be processed for updates once connectivity has been restored.
- identified Jan 07, 2025, 10:11 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 07, 2025, 10:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 21, 2025, 06:32 PM UTC
Success rates were still not within acceptable bounds, and our Engineering team has released additional fixes to restore this connection. Engineering and Support will monitor this incident further to confirm if the latest changes resolve the issue.
- resolved Jan 24, 2025, 08:43 PM UTC
This incident has been resolved.
PIL - Degraded connectivity
Affected: Pacific International Line
Timeline · 3 updates
- identified Dec 05, 2024, 06:25 PM UTC
Connectivity to Pacific International Lines is degraded and our engineering teams are currently investigating the cause. We will update this incident as soon as more information is available. Vizion references may still be created for PIL shipments during this time and they will be processed for updates once connectivity has been restored.
- identified Dec 05, 2024, 06:26 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 11, 2024, 06:36 PM UTC
This incident has been resolved.
AIS service disruption
Timeline · 1 update
- resolved Nov 15, 2024, 06:29 PM UTC
AIS events were not being received beginning on November 12, 2024 and through November 13, 2024. Connection has been restored on November 14th. The Engineering team is backfilling vessel events from the 12th and 13th into references that were affected. Any missing milestones should be available by early next week if not already received.
OOCL - Degraded connectivity
Affected: OOCL
Timeline · 2 updates
- investigating Oct 28, 2024, 07:16 PM UTC
We are currently investigating this issue.
- resolved Nov 11, 2024, 03:25 PM UTC
This incident has been resolved.
Norfolk Southern Disruption
Affected: Norfolk Southern
Timeline · 2 updates
- identified Sep 19, 2024, 07:40 PM UTC
Norfolk Southern connectivity is disrupted. The issue has been identified and we are working on a resolution. As a result of this disruption, shipments traveling on NS will not receive events from the railway. Other data sources are still active and references will continue to update from carrier, terminal & AIS sources.
- resolved Sep 23, 2024, 01:12 PM UTC
This incident has been resolved and NorfolkSouthern rail data has been available as expected since Friday, September 21st.
Namsung Connection Disruption
Affected: Namsung
Timeline · 3 updates
- identified Jul 08, 2024, 11:43 PM UTC
Connectivity to Namsung is degraded. Our engineering teams have identified the issue and are working on a fix. We will update this incident as soon as more information is available. Vizion references may still be created for Namsung shipments during this time and they will be processed for updates once connectivity has been restored.
- monitoring Jul 10, 2024, 11:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 11, 2024, 10:08 PM UTC
This incident has been resolved.
Cosco Connection Disruption
Affected: COSCO
Timeline · 3 updates
- identified Jun 04, 2024, 07:51 PM UTC
Connectivity to Cosco is degraded and our engineering teams are currently investigating the cause. We will update this incident as soon as more information is available. Vizion references may still be created for Cosco shipments during this time and they will be processed for updates once connectivity has been restored.
- monitoring Jun 05, 2024, 04:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 05, 2024, 05:32 PM UTC
This incident has been resolved.
Hamburg Sud Connection Disruption
Affected: Hamburg Süd
Timeline · 2 updates
- identified Jun 04, 2024, 04:59 PM UTC
Hamburg Sud connectivity is unavailable due to carrier system maintenance. We will continue monitoring the situation and will update this incident as soon as more information is available. Vizion references may still be created for Hamburg Sud shipments during this time, and they will be processed for updates once connectivity has been restored.
- resolved Sep 19, 2024, 07:36 PM UTC
This incident has been resolved.