Vivenu experienced a major incident on April 28, 2026, lasting 15m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 28, 2026, 06:28 AM UTC
We're investigating an issue with one of our database providers resulting in errors when attempting to access our platform. We will provide an update as soon as possible.
- identified Apr 28, 2026, 06:29 AM UTC
A fix has been deployed and we are seeing success rates for most services at normal levels. Delivery of Emails is still impacted.
- identified Apr 28, 2026, 06:30 AM UTC
We are monitoring the results of the fix. As of right now, all critical systems should perform as expected. Users might still face temporary connection issues when connecting to Printing Queues.
- resolved Apr 28, 2026, 06:45 AM UTC
Services have been restored.