VitalSource incident

Wide Spread issues across our Systems

Critical Resolved View vendor source →

VitalSource experienced a critical incident on June 21, 2022 affecting V3/V4 APIs and VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2022, 07:05 AM UTC
Resolved
Jun 21, 2022, 07:36 AM UTC
Duration
30m
Detected by Pingoru
Jun 21, 2022, 07:05 AM UTC

Affected components

V3/V4 APIsVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrationsBookshelf OnlineManage PlatformStore, Sampling and Ecommerce PlatformVitalSource ExploreAnalyticsAcrobatiq

Update timeline

  1. investigating Jun 21, 2022, 07:05 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 21, 2022, 07:06 AM UTC

    We are continuing to investigate this issue.

  3. identified Jun 21, 2022, 07:07 AM UTC

    This appears to be an issue with Cloudflare. We are continuing to investigate.

  4. monitoring Jun 21, 2022, 07:22 AM UTC

    Cloudflare has resolved the issue, we are monitoring results.

  5. resolved Jun 21, 2022, 07:36 AM UTC

    This incident has been resolved.