VitalSource incident

Bookshelf content and search issues

Minor Resolved View vendor source →

VitalSource experienced a minor incident on August 2, 2022 affecting Bookshelf Online and VitalSource Explore, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2022, 08:57 PM UTC
Resolved
Aug 02, 2022, 10:12 PM UTC
Duration
1h 14m
Detected by Pingoru
Aug 02, 2022, 08:57 PM UTC

Affected components

Bookshelf OnlineVitalSource Explore

Update timeline

  1. investigating Aug 02, 2022, 08:57 PM UTC

    We are working an issue where certain bookshelf users are experience problems retrieving books and searching.

  2. identified Aug 02, 2022, 09:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 02, 2022, 10:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 02, 2022, 10:12 PM UTC

    This incident has been resolved.