VitalSource experienced a minor incident on February 8, 2023 affecting VitalSource Explore, lasting 12h 50m. The incident has been resolved; the full update timeline is below.
Affected components
VitalSource Explore
Update timeline
- investigating Feb 08, 2023, 02:58 PM UTC
We are addressing issues impacting Explore performance.
- identified Feb 08, 2023, 02:58 PM UTC
We are addressing issues impacting Explore performance.
- identified Feb 08, 2023, 06:41 PM UTC
We have identified the issue and are rolling out a solution.
- identified Feb 08, 2023, 08:04 PM UTC
We have implemented some mitigation which alleviates this issue for some users.
- resolved Feb 09, 2023, 03:48 AM UTC
The performance issue affecting Explore has been resolved and all systems are now operating normally. We will continue to closely monitor Explore to ensure there are no further disruptions.