VitalSource incident

Widespread issues across our systems

Minor Resolved View vendor source →

VitalSource experienced a minor incident on April 12, 2023 affecting V3/V4 APIs and VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations and 1 more component, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2023, 09:49 PM UTC
Resolved
Apr 13, 2023, 12:19 AM UTC
Duration
2h 29m
Detected by Pingoru
Apr 12, 2023, 09:49 PM UTC

Affected components

V3/V4 APIsVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrationsBookshelf OnlineManage PlatformStore, Sampling and Ecommerce PlatformAcrobatiqVerba CollectVerba ConnectVerba CompeteVerba Compare

Update timeline

  1. investigating Apr 12, 2023, 09:49 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 12, 2023, 09:50 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 12, 2023, 11:01 PM UTC

    We have identified this as an issue in GCP related to this: https://status.cloud.google.com/incidents/pZF1y9HXi6LpyKDuCDf7 We are working with google to resolve.

  4. monitoring Apr 13, 2023, 12:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 13, 2023, 12:19 AM UTC

    This issue has been resolved. Working with Google, we believe that our systems were impacted as a result of this incident at Google Cloud: https://status.cloud.google.com/incidents/pZF1y9HXi6LpyKDuCDf7