VitalSource incident

Delayed Verba course and RMS ingestion

Minor Resolved View vendor source →

VitalSource experienced a minor incident on April 13, 2023 affecting Verba Collect and Verba Connect and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2023, 02:18 PM UTC
Resolved
Apr 13, 2023, 04:46 PM UTC
Duration
2h 27m
Detected by Pingoru
Apr 13, 2023, 02:18 PM UTC

Affected components

Verba CollectVerba ConnectVerba Compete

Update timeline

  1. investigating Apr 13, 2023, 02:18 PM UTC

    Processing of Verba enrollment and RMS ingestion for certain institutions may be impacted. We are investigating.

  2. monitoring Apr 13, 2023, 04:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 13, 2023, 04:46 PM UTC

    This incident has been resolved.