VitalSource incident

Intermittent instability of the Acrobatiq platform

Major Resolved View vendor source →

VitalSource experienced a major incident on July 6, 2023 affecting Acrobatiq, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2023, 01:21 PM UTC
Resolved
Jul 06, 2023, 03:49 PM UTC
Duration
2h 27m
Detected by Pingoru
Jul 06, 2023, 01:21 PM UTC

Affected components

Acrobatiq

Update timeline

  1. investigating Jul 06, 2023, 01:21 PM UTC

    We are investigating intermittent instability of the Acrobatiq platform.

  2. investigating Jul 06, 2023, 02:02 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 06, 2023, 02:49 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 06, 2023, 03:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 06, 2023, 03:49 PM UTC

    This incident has been resolved.