VitalSource incident

Performance Degradation in the VitalSource Store and Sampling Application

Minor Resolved View vendor source →

VitalSource experienced a minor incident on August 21, 2023 affecting Store, Sampling and Ecommerce Platform, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2023, 06:44 PM UTC
Resolved
Aug 21, 2023, 07:14 PM UTC
Duration
29m
Detected by Pingoru
Aug 21, 2023, 06:44 PM UTC

Affected components

Store, Sampling and Ecommerce Platform

Update timeline

  1. investigating Aug 21, 2023, 06:44 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 21, 2023, 06:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 21, 2023, 06:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 21, 2023, 07:14 PM UTC

    This incident has been resolved.