VitalSource incident

Verba Connect Availability Severely Impacted

Minor Resolved View vendor source →

VitalSource experienced a minor incident on August 26, 2023 affecting Verba Connect, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2023, 01:56 PM UTC
Resolved
Aug 26, 2023, 03:21 PM UTC
Duration
1h 24m
Detected by Pingoru
Aug 26, 2023, 01:56 PM UTC

Affected components

Verba Connect

Update timeline

  1. investigating Aug 26, 2023, 01:56 PM UTC

    We are currently experiencing a service degradation. We are investigation.

  2. investigating Aug 26, 2023, 02:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 26, 2023, 02:03 PM UTC

    Verba Connect has recovered. We are investigating root cause and monitoring availability.

  4. monitoring Aug 26, 2023, 03:20 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 26, 2023, 03:21 PM UTC

    This incident has been resolved.