VitalSource incident

Slowness across our systems

Minor Resolved View vendor source →

VitalSource experienced a minor incident on November 9, 2023 affecting V3/V4 APIs and VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2023, 06:15 PM UTC
Resolved
Nov 09, 2023, 07:13 PM UTC
Duration
57m
Detected by Pingoru
Nov 09, 2023, 06:15 PM UTC

Affected components

V3/V4 APIsVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrationsBookshelf OnlineManage PlatformStore, Sampling and Ecommerce Platform

Update timeline

  1. investigating Nov 09, 2023, 06:15 PM UTC

    We are currently investigating this issue.

  2. identified Nov 09, 2023, 06:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 09, 2023, 06:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 09, 2023, 06:50 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 09, 2023, 07:13 PM UTC

    This incident has been resolved.