VitalSource experienced a major incident on April 3, 2024 affecting VitalSource Explore, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 03, 2024, 11:33 AM UTC
We are currently investigating an issue impacting Explore.
- monitoring Apr 03, 2024, 12:16 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 03, 2024, 12:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 03, 2024, 12:22 PM UTC
This incident has been resolved.
- postmortem Apr 03, 2024, 12:38 PM UTC
On April 3, 2024, from 7:04 AM ET to 8:15 AM ET we experienced an issue which impacted the Explore tab for learners on Bookshelf, no other parts of our ecosystem were impacted. Our monitoring and alerting worked as expected, and the team corrected the issue. The root cause of the issue was an error in permissions management in our Manage product. We are working through a full postmortem.