VitalSource incident

Investigating Bookshelf Online Performance Issues

Minor Resolved View vendor source →

VitalSource experienced a minor incident on November 3, 2022 affecting Bookshelf Online, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2022, 04:04 PM UTC
Resolved
Nov 03, 2022, 06:04 PM UTC
Duration
1h 59m
Detected by Pingoru
Nov 03, 2022, 04:04 PM UTC

Affected components

Bookshelf Online

Update timeline

  1. investigating Nov 03, 2022, 04:04 PM UTC

    We are looking into reports of slow performance in Bookshelf Online.

  2. identified Nov 03, 2022, 04:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 03, 2022, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 03, 2022, 06:04 PM UTC

    This incident has been resolved.