VitalSource incident

Service Disruption

Notice Resolved View vendor source →

VitalSource experienced a notice incident on November 4, 2024 affecting V3/V4 APIs and VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2024, 07:12 PM UTC
Resolved
Nov 04, 2024, 07:29 PM UTC
Duration
17m
Detected by Pingoru
Nov 04, 2024, 07:12 PM UTC

Affected components

V3/V4 APIsVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrationsBookshelf OnlineManage PlatformStore, Sampling and Ecommerce PlatformVitalSource ExploreAnalyticsAcrobatiqVerba CollectVerba Connect

Update timeline

  1. investigating Nov 04, 2024, 07:12 PM UTC

    We are investigating an issue impacting multiple systems across VitalSource.

  2. investigating Nov 04, 2024, 07:13 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 04, 2024, 07:20 PM UTC

    We have implemented a fix and are monitoring.

  4. monitoring Nov 04, 2024, 07:24 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 04, 2024, 07:29 PM UTC

    This incident has been resolved.