VitalSource incident

Service Disruption

Major Resolved View vendor source →

VitalSource experienced a major incident on January 8, 2025 affecting V3/V4 APIs and VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2025, 03:26 PM UTC
Resolved
Jan 08, 2025, 03:56 PM UTC
Duration
29m
Detected by Pingoru
Jan 08, 2025, 03:26 PM UTC

Affected components

V3/V4 APIsVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrationsBookshelf OnlineManage PlatformStore, Sampling and Ecommerce PlatformVitalSource ExploreAnalyticsAcrobatiqVerba CollectVerba Connect

Update timeline

  1. investigating Jan 08, 2025, 03:26 PM UTC

    We are currently investigating an issue impacting multiple applications.

  2. investigating Jan 08, 2025, 03:33 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 08, 2025, 03:38 PM UTC

    We experienced a service disruption due to a Google Cloud networking issue. Systems have recovered and are now operational. We continue to monitor the situation.

  4. resolved Jan 08, 2025, 03:56 PM UTC

    All systems are operational.