VitalSource incident

Service Disruption Impacting Bookshelf Online

Critical Resolved View vendor source →

VitalSource experienced a critical incident on June 12, 2025 affecting V3/V4 APIs and Bookshelf Online and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:03 PM UTC
Resolved
Jun 12, 2025, 07:11 PM UTC
Duration
1h 8m
Detected by Pingoru
Jun 12, 2025, 06:03 PM UTC

Affected components

V3/V4 APIsBookshelf OnlineVitalSource ExploreAnalyticsAkademos TextbookX

Update timeline

  1. investigating Jun 12, 2025, 06:03 PM UTC

    We are currently investigating an issue impacting multiple systems.

  2. investigating Jun 12, 2025, 06:13 PM UTC

    The disruption appears to be related to widespread issues with Google Cloud Provider.

  3. investigating Jun 12, 2025, 06:15 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 12, 2025, 06:39 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Jun 12, 2025, 06:59 PM UTC

    Our systems have started recovering. We will continue to monitor.

  6. resolved Jun 12, 2025, 07:11 PM UTC

    All systems are now operational. Today's outage was caused by major disruptions from our upstream cloud providers, which have since been resolved. We are monitoring our services closely to ensure stability.