Vitally experienced a minor incident on August 5, 2025 affecting Product, lasting 1d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Product
Update timeline
- investigating Aug 05, 2025, 11:25 AM UTC
We are investigating performance issues causing elevated server response times. Playbook execution and formula field calculation is delayed.
- investigating Aug 05, 2025, 03:33 PM UTC
We are continuing to investigate the issue. Playbook execution may be delayed. Formula field calculation is delayed.
- monitoring Aug 05, 2025, 10:04 PM UTC
We've identified the issue and server response times have normalized. Some queues, including formula field calculation and some integrations, are continuing to catch up.
- monitoring Aug 06, 2025, 02:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 06, 2025, 10:29 PM UTC
This incident has been resolved.