Vitally incident

Product events are not syncing from Intercom

Minor Resolved View vendor source →

Vitally experienced a minor incident on August 6, 2025 affecting Product, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 05:39 PM UTC
Resolved
Aug 07, 2025, 09:58 PM UTC
Duration
1d 4h
Detected by Pingoru
Aug 06, 2025, 05:39 PM UTC

Affected components

Product

Update timeline

  1. identified Aug 06, 2025, 05:39 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 07, 2025, 03:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2025, 09:58 PM UTC

    This incident has been resolved. Data backfills for missed events are ongoing and will be completed within a number of hours.