Vital experienced a major incident on September 11, 2023 affecting Provider Health - US (Dexcom (G6 And Older) - US Prod) and Provider Health - US (Dexcom - US Prod) and 1 more component, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Provider Health - US (Dexcom (G6 And Older) - US Prod)Provider Health - US (Dexcom - US Prod)Provider Health - Europe (Eight Sleep)Provider Health - Europe (Fitbit)Provider Health - Europe (Garmin)Provider Health - Europe (Google Fit)Provider Health - Europe (Hammerhead)Provider Health - Europe (Oura)Provider Health - Europe (Peloton)Provider Health - Europe (Renpho)
Update timeline
- investigating Sep 11, 2023, 06:00 PM UTC
Vital uses Evervault which is currently experiencing a full outage. This impacts all wearable data provider connections, except for Freestyle Libre and Vital SDK connections.
- resolved Sep 11, 2023, 09:02 PM UTC
Evervault appears to have stablized. Vital will continue to monitor the services.