Visier incident

We are currently experiencing issues with Data Exports (API).

Minor Resolved View vendor source →

Visier experienced a minor incident on September 29, 2022 affecting US (au) and Europe (ae) and 1 more component, lasting 17h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2022, 12:00 AM UTC
Resolved
Sep 29, 2022, 05:31 PM UTC
Duration
17h 30m
Detected by Pingoru
Sep 29, 2022, 12:00 AM UTC

Affected components

US (au)Europe (ae)Canada (ac)

Update timeline

  1. investigating Sep 29, 2022, 05:44 AM UTC

    Please note that Data Exports (API) for aggregated results is returning an XLSX file instead of the expected CSV format. We are actively working on fixing this issue. We apologize for any inconvenience this may cause. Thank you for your patience.

  2. identified Sep 29, 2022, 05:47 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 29, 2022, 05:31 PM UTC

    The functionality of Data Exports (API) has been restored. Thank you for your patience.