Visier incident

Session initialization failing for some customers

Major Resolved View vendor source →

Visier experienced a major incident on February 13, 2023 affecting US (au) and Europe (ae) and 1 more component, lasting 5h 49m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2023, 12:27 AM UTC
Resolved
Feb 13, 2023, 06:17 AM UTC
Duration
5h 49m
Detected by Pingoru
Feb 13, 2023, 12:27 AM UTC

Affected components

US (au)Europe (ae)Canada (ac)

Update timeline

  1. investigating Feb 13, 2023, 12:27 AM UTC

    We are having an issue with the application while initializing the session for specific users/customers.

  2. identified Feb 13, 2023, 12:27 AM UTC

    We are having an issue with the application while initializing the session for specific users/customers. While this is happening you may get a message stating your username/password combination is wrong even when correct. Our deployment team is resolving the issue.

  3. monitoring Feb 13, 2023, 06:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 13, 2023, 06:17 AM UTC

    This incident has been resolved.