Visier incident

SFTP authentication, Alpine Skills Intelligence and Compensation Benchmarks APIs are unavailable for US-Based customers.

Major Resolved View vendor source →

Visier experienced a major incident on June 13, 2023 affecting US (au), lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:01 PM UTC
Resolved
Jun 13, 2023, 09:00 PM UTC
Duration
1h 58m
Detected by Pingoru
Jun 13, 2023, 07:01 PM UTC

Affected components

US (au)

Update timeline

  1. identified Jun 13, 2023, 07:19 PM UTC

    Alpine Skills Intelligence and Compensation Benchmarks are unavailable at this moment, we are working on a solution for the issue.

  2. identified Jun 13, 2023, 07:20 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 13, 2023, 07:53 PM UTC

    Besides the API for Skills Intelligence and Compensation benchmark, the outage impacts our US-based customers' authentication for SFTP.

  4. monitoring Jun 13, 2023, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 13, 2023, 09:00 PM UTC

    This incident has been resolved.