Visier incident

Visier People in US unreachable

Major Resolved View vendor source →

Visier experienced a major incident on October 6, 2023 affecting US (au), lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2023, 08:20 PM UTC
Resolved
Oct 06, 2023, 09:19 PM UTC
Duration
58m
Detected by Pingoru
Oct 06, 2023, 08:20 PM UTC

Affected components

US (au)

Update timeline

  1. identified Oct 06, 2023, 08:57 PM UTC

    The communication between internal servers is having issues, making it impossible to start new sessions. The issue has been identified and we are working on a solution.

  2. monitoring Oct 06, 2023, 09:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 06, 2023, 09:19 PM UTC

    This incident has been resolved.