Visier incident

We are currently experiencing an issue with the application response time.

Major Resolved View vendor source →

Visier experienced a major incident on January 5, 2024 affecting US (au) and Canada (ac), lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2024, 04:59 AM UTC
Resolved
Jan 05, 2024, 06:31 AM UTC
Duration
1h 32m
Detected by Pingoru
Jan 05, 2024, 04:59 AM UTC

Affected components

US (au)Canada (ac)

Update timeline

  1. investigating Jan 05, 2024, 04:59 AM UTC

    Please note that some customers may currently be experiencing an issue with the application response times. We are actively working on resolving the issue. We apologize for any inconvenience this may have caused. Thank you for your patience.

  2. investigating Jan 05, 2024, 05:45 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 05, 2024, 06:08 AM UTC

    The root cause of the issue has been found, the solution was applied to the servers in Canada. We are applying the solution in the servers US, the application should be back to normal in 30 minutes.

  4. monitoring Jan 05, 2024, 06:14 AM UTC

    The solution was applied to all servers. The application is back to fully operational.

  5. resolved Jan 05, 2024, 06:31 AM UTC

    This incident has been resolved.