Visier incident

We are currently experiencing issues with API calls in the US region.

Visier experienced a minor incident on May 16, 2024 affecting US (au), lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started: May 16, 2024, 02:00 PM UTC
Resolved: May 16, 2024, 04:00 PM UTC
Duration: 1h 59m
Detected by Pingoru: May 16, 2024, 02:00 PM UTC

Affected components

US (au)

Update timeline

identified May 17, 2024, 06:49 PM UTC

Please note that some customers may be experiencing issues with API calls in the US region. We are actively working on resolving the issue. We apologize for any inconvenience this may have caused. Customers may see 401-Authentication errors when doing an API call. Retrying the request will succeed. Thank you for your patience.
resolved May 17, 2024, 06:50 PM UTC

This incident has been resolved.