Visier incident

We are currently experiencing issues with API calls

Major Resolved View vendor source →

Visier experienced a major incident on May 23, 2024 affecting US (au) and Europe (ae) and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2024, 12:13 PM UTC
Resolved
May 23, 2024, 03:28 PM UTC
Duration
3h 14m
Detected by Pingoru
May 23, 2024, 12:13 PM UTC

Affected components

US (au)Europe (ae)Canada (AC)Asia-Pacific (ap)

Update timeline

  1. identified May 23, 2024, 02:13 PM UTC

    Please note that some customers may be experiencing issues with API calls that require user authentication. We are actively working on resolving the issue. We apologize for any inconvenience this may have caused. We appreciate your patience.

  2. identified May 23, 2024, 03:02 PM UTC

    We have identified the root cause of the problem, a fix is being rolled out to the production system. While investigating the source of the issue we discovered that the API calls with user authentication stopped working on May 23 at 00h30 UTC

  3. resolved May 23, 2024, 03:28 PM UTC

    This incident has been resolved.