Visier incident

We are currently experiencing a performance degradation in Visier People in the US region.

Critical Resolved View vendor source →

Visier experienced a critical incident on June 18, 2024 affecting US (au) and US (au) and 1 more component, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2024, 12:00 AM UTC
Resolved
Jun 18, 2024, 03:00 AM UTC
Duration
3h
Detected by Pingoru
Jun 18, 2024, 12:00 AM UTC

Affected components

US (au)US (au)US (au)

Update timeline

  1. investigating Jun 18, 2024, 01:03 AM UTC

    Please note that some customers may currently be experiencing performance issues with Visier People in the US region. We are actively working on resolving the issue. We apologize for any inconvenience this may have caused. We appreciate your patience.

  2. identified Jun 18, 2024, 02:21 AM UTC

    We are working on a solution for the issue, during the recovery process log-in to the application and API will fail.

  3. identified Jun 18, 2024, 02:24 AM UTC

    We are working on a solution for the issue, during the recovery process log-in to the application and API will fail.

  4. monitoring Jun 18, 2024, 02:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 18, 2024, 03:53 AM UTC

    This incident has been resolved.