Visier incident

Please note that some customers may be experiencing issues reaching our applications.

Major Resolved View vendor source →

Visier experienced a major incident on September 16, 2024 affecting US (au) and US (au) and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 05:35 AM UTC
Resolved
Sep 16, 2024, 06:27 AM UTC
Duration
51m
Detected by Pingoru
Sep 16, 2024, 05:35 AM UTC

Affected components

US (au)US (au)US (au)Europe (ae)Europe (ae)Canada (ac)Canada (ac)Canada (AC)Asia-Pacific (ap)Asia-Pacific (ap)

Update timeline

  1. investigating Sep 16, 2024, 05:35 AM UTC

    One of our network providers is having high error rates managing their traffic. Depending on your location this could impact your ability to connect to our services. We are actively working on resolving the issue with them. We apologize for any inconvenience and we thank you for your patience.

  2. identified Sep 16, 2024, 05:53 AM UTC

    Our provider has identified the issue and is working on a solution.

  3. monitoring Sep 16, 2024, 06:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 16, 2024, 06:27 AM UTC

    This incident has been resolved.